Refund policy

Thank you for shopping at Boshop.us. We appreciate your business and want to ensure you have a positive experience. Because we ship internationally, please review our policy regarding returns, refunds, and exchanges below.

1. Return Window
You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, unwashed, in the same condition that you received it, and in its original packaging with all tags intact.

2. Non-Returnable Items
Certain types of goods cannot be returned:

    Perishable goods (e.g., food, flowers)

    Custom or personalized products

    Personal care and hygienic items (e.g., beauty products, underwear)

    Gift cards and downloadable software products

    Sale, clearance, or promotional items (Final Sale)

3. Return Shipping Costs & Responsibilities

    Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

    Tracking & Insurance: For international returns, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

    Customs Duties & Taxes: Any customs fees, duties, or taxes incurred during return shipping are the responsibility of the customer.

4. How to Initiate a Return

    Contact our support team at [Your Contact Email] with your order number, the item(s) you wish to return, and the reason for the return.

    If approved, our team will provide you with the return shipping address and instructions.

    Note: Items sent back to us without first requesting a return will not be accepted.

5. Refunds & Processing Time

    Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

    Payout: If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.

    Original Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

6. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong product, contact us immediately at [Your Contact Email] with photos or videos of the issue. We will evaluate the problem and make it right by offering a free replacement or a full refund.

7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us
For any questions regarding our Return and Refund Policy, please reach out to us:

• BoShop.Us
  Email: info@Boshop.us - Phone: (307) (410) 3879
  168 W. San Bernardino Ave. San Bernardino, CA, 92551